Discussion Closed This discussion was created more than 6 months ago and has been closed. To start a new discussion with a link back to this one, click here.
Error: COMSOL Installer has stopped working - Windows 7 64-bit
Posted Sep 8, 2021, 2:01 p.m. EDT Installation & License Management, System Requirements Version 5.6 0 Replies
Please login with a confirmed email address before reporting spam
Hello! I am attempting to install COMSOL 56 using the online installer on a 64-bit version of Windows 7; however, I'm always met with a "COMSOL Installer has stopped working" error. Here are the specifications of my system:
- Processor: Intel Core i5-4590 CPU @ 3.30 GHz
- RAM: 8.00 GB
- Operating System: 64-bit Windows 7
This should meet all the system requirements as per the system requirements page.
The full error details are as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: setuplauncher.exe
Application Version: 5.6.0.401
Application Timestamp: 6089b3d1
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f83ff
Exception Code: c000001d
Exception Offset: 000000000008ca90
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b85d
Additional Information 2: b85d274e5c2f5a6e2a6ee14bb212b8ad
Additional Information 3: 95eb
Additional Information 4: 95eb647589c449badbf5fd1f24d06148
I would appreciate any help or advice I can get with this issue!
Cheers!
P.S. I attempted to install COMSOL using the offline installer, too. I get the same error as above when doing so.
Hello Zaid Haddadin
Your Discussion has gone 30 days without a reply. If you still need help with COMSOL and have an on-subscription license, please visit our Support Center for help.
If you do not hold an on-subscription license, you may find an answer in another Discussion or in the Knowledge Base.