Discussion Closed This discussion was created more than 6 months ago and has been closed. To start a new discussion with a link back to this one, click here.
Error message when downloading
Posted Oct 11, 2018, 5:14 a.m. EDT 1 Reply
Please login with a confirmed email address before reporting spam
Does anyone know what is going wrong? I've downloaded the license file, but when i want to install COMSOL it give this error message:
License file does not support this version. Feature: SERIAL Application version > License version: 5.4 > 5.31 License path: C:\Users\gijsd\AppData\Local\Temp\cscomsol29022\comsol1772387871781212321.dat; FlexNet Licensing error:-21,126
Can anyone help me...
Please login with a confirmed email address before reporting spam
Hi Gijs,
The error message is indicating that you have downloaded (the very recently released) version 5.4, but that the license.dat (or trial passcode) that you fed the installer is for version 5.3a.
If you are trying to install version 5.3a, then you will need to go back to the download page and make sure you download 5.3a. The default is 5.4.
If you are trying to install version 5.4, then make sure to provide a version 5.4 license.dat file (or trial passcode) in the installer. To obtain that, connect with your COMSOL representative (https://www.comsol.com/contact ).
Best regards,
Jeff
-------------------Jeff Hiller